If you have any further questions, please contact technical support available 24 hours a day / 7 days a week. ![]() They can see what's happening in the route that your computer takes to connect to our server. We would need ALL of the information in the diagnostics emailed to. Running a Ping and Traceroute The article is also about why is my website slow, but the important thing is to try running the traceroute and ping from your location to see if you can connect with our servers. If the problem still persists, I suggest running the diagnostics in this article: That is the server that the account is on, so you can use the server name instead of the domain name. The log on the Filezilla server says: (000967) 15:11:08 PM - (not logged in) (62.75.138.232)> Connected, sending welcome message. My clients usually connect via a web browser to upload and view documents. Also I completely reinstalled FileZilla, still that didnt do it. I can connect via the Filezilla client and use it without issues. I tried disabling Windows Firewall (as I am using Windows 8 OS). It works on another pc, but its not working onn my pc now. Some broken or badly configured servers can also interrupt the connection prematurely. A common cause for this problem are broken routers and/or firewalls that interrupt the connection. Error: Connection got closed prematurely. On getting the prompt of certificate, select 'Always trust. Status: Connecting to (Ip adds:port) Error: Connection timed out Error: Could not connect to server This was working fine till yesterday. Error: Connection got closed prematurely. Once you remove or rename this file, you will get the prompt to accept the certificate while you attempt to connect to FTP server through FileZilla. My router/modem is a Motorola SBG6782-AC with the latest firmware. My PC is a Windows 7 Ultimate x32 machine with Avast antivirus, running FileZilla 3.14.1. ppk imported, and timeout is set to 60 seconds (although it times out in 20 seconds).
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